Melbourne Australia, October 24, 2017– Since 1994, Mr. Electric’s global franchise organization has been providing electrical installation and repair services to residential and commercial clients in the USA. They penetrated into the Australian market in 2008 and have been serving since. Mr. Electric has partnered with i4T Business to maximize its workforce’ field service efficiency and improve its customer experience which aligns with their Code of Values and is intrinsic in delivering a World Class Service. The decision comes amid the surge in customers’ demand to be able to connect and build meaningful, long-lasting relationships with their service providers, as opposed to one-off transactions.
“We believe innovation is the key to survival. Smart Field Service Suppliers across the globe are adopting digital transformation solutions to improve service, and our decision is based on the same premise!” says Jerome Beekmans, Franchise Director of Mr. Electric, Australia.
Having over 180 franchises around the world, Mr. Electric has been listed among “Franchise 500” by the Entrepreneur Magazine. To live true to the Company’ motto “We Have the Power to Make Things Better”, Beekmans believes a leading factor behind adopting i4T Business platform is to bring a difference in their customers’ lives not only by delivering great service but also by delivering unforgettable experiences. “i4T Business provides a simple way to schedule jobs, have two-way dialogues with our customers throughout the process and receive instant feedback to improve our service. All these features are in line with our Company’ values to live up to the agreements we make, communicate honestly with our customers and fix problems as soon as they arise,” adds Beekmans.
For i4T Business, the journey couldn’t have been more rewarding. As a one-of-its-kind Field Service Management platform for Service Suppliers, i4T Business’ founder, Logan Nathan says better customer focus is just the tip of the iceberg that this SaaS platform has to offer.
“Businesses that understand the market dynamics and are willing to digitally transform accordingly, evolve as market leaders! That’s exactly what i4T Business is offering field suppliers in Australia,” says Logan Nathan.
“We are truly delighted to take Mr. Electric on board and are looking forward to working with them, helping them generate more meaningful leads and exceed customer expectations across every touch point.”
Joel Worthington, president of Mr. Electric, is excited about adopting the new next generation Digital Transformation platform.
“With the ability to keep job history, we are expecting to enhance internal and external customer loyalty. Mr. Electric technicians will have more flexibility working in the field with all information at their fingertips and a transparent performance evaluation system in place. On the other hand, our customers will benefit from better job visibility and more trust in our service. i4T Business is a big win-win!”
With more clients being added to their portfolio every month, i4T Business has already risen to national prominence within a span of 6 months. The next step is to partner with more global brands like Mr. Electric, and transform Australia’s Field Services Industry forever.